Blue Gingko at 3518 Mount Diablo Boulevard, Lafayette, California.

Normally this wouldn't be a problem, but as this is the second time I've had this experience, I am leaving this review. My family and I made a take-out order and were instructed to wait for twenty minutes. We returned after that time, payed, and continued to wait... For half an hour. At this point there was still no sign of the food (or a that there had been any progress to fulfilling our order), so we asked for a refund and left. Again, if this were a one time occurrence, I'd give them benefit of the doubt, but it appears there is a problem in their order handling. I hope they solve this because the food they serve is superb.